Chasecross Storage Service Terms and Conditions

These Chasecross Storage Terms and Conditions set out the basis on which storage services are provided to customers using our facilities and related services. By making a booking, entering into a storage agreement, or placing goods into storage, the customer agrees to be bound by these terms. For clarity, references to we, us and our mean Chasecross Storage, and references to you and your mean the customer, hirer, or any person acting on the customer’s behalf. These terms are intended to create a clear, fair, and practical framework for the use of our storage services.

The agreement applies to all forms of storage supplied by us, including short-term and long-term storage solutions, unless we expressly agree otherwise in writing. It is your responsibility to read these terms carefully before confirming a booking. If you do not agree with any part of these terms, you should not proceed with the booking or use the storage unit, container, or other storage space provided.

By using the service, you confirm that you are legally able to enter into a binding contract and that any information you provide to us is accurate, complete, and kept up to date. We may rely on the information you supply when assessing access, billing, and any permitted use of the premises.

Booking Process

A booking for Chasecross Storage may be made through the methods we make available from time to time. A reservation does not create a binding storage agreement until we have accepted it and, where required, received the relevant payment or deposit. We may refuse any booking at our discretion where we have reasonable concerns about capacity, suitability, lawful use, security, or compliance with these terms.

When booking, you must provide accurate information, including your full name, address, contact details, and any details necessary for the safe and lawful storage of your goods. You must also disclose whether the items include valuables, fragile goods, hazardous materials, perishable goods, or any goods requiring special handling. We may request proof of identity and address before allowing access to a storage unit.

Once your booking is accepted, we will confirm the key service details, including the unit size or storage space allocated, the commencement date, the charging basis, and any conditions that apply to access. Any quotation we provide is based on the information available at the time and may change if your actual storage requirements differ from what was disclosed. We reserve the right to adjust the booking if the requested unit is unavailable or if a different unit better meets operational needs.

Use of the Storage Unit

You must use the storage unit only for lawful purposes and only for the storage of goods. The unit must not be used as living accommodation, a workplace open to the public, or for any purpose that creates nuisance, danger, or excessive wear. You must keep the unit locked, secure, and in a condition that does not cause damage, contamination, or risk to other customers, the premises, or our staff.

Unless otherwise agreed, you are responsible for providing suitable packing, wrapping, and protection for your goods. We do not accept responsibility for poor packing, inherent defects, damp susceptibility, breakage arising from unsuitable packaging, or deterioration caused by the nature of the item stored. You must ensure that your goods are fit for storage and that they do not exceed the weight, size, or safety limits of the unit.

Waste regulations apply to the use of our service. You must not deposit, leave, abandon, or dispose of waste at the premises unless we have expressly authorised it and you comply with any applicable charges and procedures. This includes household waste, commercial waste, soil, rubble, oils, chemicals, electrical items, tyres, and other regulated materials. If you bring waste onto the site, or leave behind unwanted items, you remain responsible for all removal, disposal, handling, and compliance costs, including any costs arising under environmental law.

Payments and Charges

The fees for storage with Chasecross Storage are payable in advance unless we agree a different payment arrangement in writing. Charges may include rent for the storage unit, administration fees, late payment charges, insurance-related charges where applicable, access charges for additional services, and any other fees notified to you at or before booking. Any quoted price is exclusive of extras unless stated otherwise.

You must make payment using an approved method and by the due date shown on your invoice or payment schedule. If payment fails, is reversed, or is otherwise not completed on time, we may suspend access to your unit, charge interest or administration fees where permitted, and recover any reasonable costs incurred in collecting overdue sums. Persistent non-payment may result in termination of the agreement and sale, disposal, or removal of goods in accordance with these terms and applicable law.

We may increase our prices by giving you reasonable notice. If a price change takes effect during a storage period, the revised charges will apply from the stated date. Continued use of the service after the notice period will be treated as acceptance of the revised charges. If you do not wish to continue, you must end the agreement in accordance with the cancellation provisions.

Cancellation and Termination

You may cancel your booking before the storage start date, subject to any non-refundable fees that were clearly disclosed at the time of booking. If you have already taken possession of the unit or placed goods in storage, cancellation must be given in writing and in accordance with the minimum notice period stated in your agreement, if any. Any amounts due up to the end of the notice period will remain payable.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay sums due, provide false information, store prohibited items, or use the premises unlawfully or in a way that creates risk. We may also end the agreement if the premises are required to be closed, repaired, or vacated for reasons beyond our reasonable control, or if continuing the arrangement is unsafe or impracticable.

On termination, you must remove all goods, return any access devices if issued, and leave the unit empty, clean, and fit for re-let. If you fail to collect your goods by the end of the agreement, we may take steps allowed by law and these terms to move, store, sell, or dispose of the goods to recover sums owed and to free the unit for use by others.

Liability, Insurance, and Risk

Storage at Chasecross Storage is provided on the basis that, subject to these terms, you remain responsible for your goods and for assessing whether they are suitable for storage. We do not provide a guarantee that any item will remain immune from damage, theft, deterioration, mould, vermin, temperature changes, or other risks unless we have expressly agreed a higher level of service in writing and you have complied fully with the applicable conditions.

We are not liable for loss or damage caused by events outside our reasonable control, including fire, flood, storm, power failure, civil disturbance, theft not caused by our negligence, or acts of third parties. We are also not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from your failure to insure goods adequately. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

You are strongly advised to keep your own insurance for the full replacement value of your goods and to ensure that the policy covers storage risks, access arrangements, and any special items stored. If we offer an insurance option or require evidence of insurance, you are responsible for ensuring that the cover remains valid for the duration of the agreement. Any statement by us about security, suitability, or storage conditions is given in good faith but does not amount to an absolute warranty unless expressly stated in writing.

Prohibited Items and Waste Regulations

The following items must not be stored unless we have given prior written consent and any legal or safety requirements have been met: explosives, flammable substances, toxic materials, controlled drugs, stolen goods, counterfeit goods, live animals, food that is likely to deteriorate, items emitting strong odours, and any item that may attract pests or create a hazard. You must also not store anything whose possession or storage would breach any applicable law, regulation, court order, or licensing condition.

You must comply with all waste regulations and environmental obligations when bringing items onto the premises, removing goods, or disposing of unwanted possessions. You must not leave packaging, pallets, furniture, debris, or rubbish in or around the storage area unless disposal has been expressly arranged. If any waste is found in or around your unit, or if your goods cause contamination, leakage, infestation, or environmental harm, you will be responsible for all cleanup, decontamination, disposal, and related enforcement costs.

If we reasonably believe that any prohibited or waste material is present, we may inspect, isolate, remove, or dispose of it without prior notice where necessary to protect people, property, or legal compliance. We may pass on the cost of such action to you, together with administrative and specialist handling charges where applicable. You agree to indemnify us against claims, losses, penalties, or expenses arising from your breach of these waste and storage restrictions.

Access, Conduct, and Security

You must comply with all access procedures and security requirements in force at the premises. We may issue keys, codes, passes, or other access arrangements and may withdraw or replace them where we consider it necessary for safety or operational reasons. You must not share access credentials with unauthorised persons, and you remain responsible for the actions of anyone you permit to enter the premises on your behalf.

You must behave reasonably and respectfully while at the premises and must not obstruct access, interfere with other customers, smoke where prohibited, or engage in any activity that causes nuisance, noise, contamination, or danger. We may refuse entry or require any person to leave if their conduct is unsafe, unlawful, abusive, or inconsistent with the proper operation of the facility. Any loss caused by misuse of access arrangements may be charged to you.

We may carry out inspections, maintenance, cleaning, repairs, security checks, or emergency work at reasonable times or without notice where urgent action is required. Where necessary, we may relocate your goods to another suitable unit or area of comparable standard, provided that we take reasonable care in doing so. Such action will not normally change your charges unless the new unit materially differs from the original arrangement.

End of Agreement and Goods Collection

On the final day of the agreement, you must remove all stored items and leave the storage unit empty and clean. Any goods left behind after termination may be treated as abandoned if you do not collect them within the period allowed by law and any further period we notify to you. We may charge continued storage fees, handling fees, and disposal costs until the unit is fully cleared.

If you collect goods after a breach, after non-payment, or after termination, you must pay any outstanding sums before access is restored or goods are released, subject always to your legal rights. We are entitled to retain goods where a lawful right of lien applies, and we may use any sale proceeds or disposal proceeds to offset sums owed, subject to the requirements of applicable law.

After all goods are removed and all outstanding balances are settled, the agreement will end. Any obligations intended to survive termination, including payment obligations, indemnities, liability limitations, and dispute provisions, will continue to apply where necessary to give them full effect.

General Terms

We may update these storage terms and conditions from time to time. The version in force when you make a booking will apply to that booking unless a later change is required by law or is agreed between us. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force to the extent permitted by law.

Failure by us to enforce any right or remedy immediately does not mean that we waive that right or remedy. Any waiver must be in writing to be effective. You may not assign your rights or obligations under the agreement without our prior written consent. We may transfer our rights and obligations where this does not materially reduce your rights under the agreement.

If there is any inconsistency between these terms and any specific written agreement for a particular storage arrangement, the specific written agreement will take precedence to the extent of the inconsistency. These terms are intended to be read together with any applicable notices, site rules, and written instructions issued by us from time to time.

Governing Law

These Chasecross Storage service terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute relating to the formation, performance, breach, or termination of the agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. Nothing in this clause affects any rights that cannot lawfully be excluded or restricted.

By proceeding with a booking or using the service, you acknowledge that you have read, understood, and agreed to these terms. They are designed to support safe, lawful, and efficient self storage services while protecting both the customer and Chasecross Storage.