Storage Chase Cross Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Chase Cross provides storage, removals, collection, delivery, packing, and related services within the United Kingdom. By placing a booking with Storage Chase Cross, you agree that these Terms and Conditions form the entire agreement between you and Storage Chase Cross for the services supplied, to the exclusion of any other terms you seek to impose.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, company, or organisation requesting services from Storage Chase Cross.
Services means any storage, removal, packing, loading, unloading, transportation, delivery, collection, or related services provided by Storage Chase Cross.
Goods means the items and property that the Customer asks Storage Chase Cross to handle, store, transport, or otherwise deal with.
Storage Facility means any premises used by Storage Chase Cross to store Goods.
Agreement means the contract between the Customer and Storage Chase Cross comprising these Terms and Conditions and the details set out in the booking confirmation.
2. Scope of Services
Storage Chase Cross provides domestic and commercial removals, storage solutions, and associated services across relevant UK service areas. The exact scope of the Services for each booking will be detailed in the written or electronic booking confirmation, including the type of service, address details for collection and delivery, proposed dates, and any additional services requested by the Customer.
Any descriptions or illustrations on websites, promotional materials, or quotations are for general guidance only and do not form part of the Agreement unless expressly stated in writing by Storage Chase Cross.
3. Booking Process
3.1 Initial enquiry
The Customer may request a quotation by providing details of the Goods, locations, access information, dates, and any special requirements. Quotations are based solely on the information supplied by the Customer and are subject to survey or verification.
3.2 Quotations
Unless otherwise stated, quotations are provided on the assumption that access is reasonable, the volume and nature of Goods are as described, and there are no unusual difficulties with parking, loading, or building access. Quotations do not include customs duties, tolls, congestion charges, ferry or parking fees, or similar additional costs unless expressly stated.
3.3 Acceptance and confirmation
A booking is only confirmed when the Customer has formally accepted the quotation in writing or electronically, and Storage Chase Cross has issued a booking confirmation. Storage Chase Cross reserves the right to refuse any booking without providing a reason.
3.4 Changes to booking
If the Customer wishes to change the date, time, or scope of the Services after booking confirmation, they must notify Storage Chase Cross as soon as reasonably possible. Any changes are subject to availability and may result in an adjusted quotation or additional charges. Storage Chase Cross is not obliged to accommodate changes requested at short notice.
4. Customer Obligations
The Customer agrees to:
a. Provide accurate and complete information about the Goods, addresses, access, and any special requirements.
b. Ensure that adequate parking and access are available at both origin and destination, including any required permits.
c. Properly pack and secure Goods, unless packing services have been specifically booked.
d. Notify Storage Chase Cross in advance of any Goods that are fragile, valuable, unusually heavy, or require special handling.
e. Be present, or ensure an authorised representative is present, at collection and delivery addresses to direct placement of Goods and sign relevant paperwork.
f. Comply with all applicable laws, regulations, and local restrictions relating to the Goods and the premises.
5. Excluded and Prohibited Goods
Unless expressly agreed in writing, Storage Chase Cross will not accept responsibility for, or knowingly transport or store, the following types of Goods:
a. Perishable, hazardous, flammable, explosive, or toxic materials.
b. Illegal items, stolen goods, or goods in breach of any law or regulation.
c. Cash, bearer instruments, precious metals, jewellery, fine art, antiques of exceptional value, or other items of unusually high value.
d. Plants, animals, or other living organisms.
e. Waste material, including commercial, industrial, or construction waste, unless specifically agreed and in compliance with waste regulations.
The Customer is responsible for ensuring that no Prohibited Goods are included in the Goods supplied for storage or removal. Storage Chase Cross may refuse or remove from its vehicles or Storage Facility any Goods that it reasonably suspects fall within the categories above.
6. Waste Regulations and Environmental Compliance
Storage Chase Cross operates in accordance with applicable UK waste laws and environmental regulations. Where the Services include removal or disposal of unwanted items, the Customer acknowledges and agrees that:
a. Only non-hazardous, lawful waste will be removed.
b. Hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas bottles, or clinical waste, will not be accepted without specific prior agreement and appropriate permits.
c. Storage Chase Cross may, at its discretion, decline to remove or dispose of any items that it reasonably considers to be unsafe, unlawful, or not compliant with waste legislation.
d. Additional fees may apply where waste transfer, recycling, or disposal charges are incurred, including charges levied by licensed waste facilities.
The Customer agrees to indemnify Storage Chase Cross for any fines, penalties, or costs arising from the inclusion of prohibited or unlawful waste in the Goods supplied for collection or removal.
7. Payments and Charges
7.1 Prices
All prices will be stated in pounds sterling unless otherwise specified. The quotation sets out the charges for the Services based on the information supplied by the Customer. Additional charges may apply where there are delays, access restrictions, significantly increased load volume, waiting time, or other unforeseen factors beyond the reasonable control of Storage Chase Cross.
7.2 Deposits
Storage Chase Cross may require a deposit to secure the booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation. Deposits are generally non-refundable except where Storage Chase Cross cancels the Services for reasons not caused by the Customer.
7.3 Payment terms
Unless otherwise agreed in writing, payment is due in full no later than the start of the Services or, in the case of ongoing storage, in advance for each storage period. Storage Chase Cross may refuse to commence or continue any Services where payment has not been received in accordance with these terms.
7.4 Late payment
If the Customer fails to pay any sum due under the Agreement, Storage Chase Cross may charge interest on overdue amounts at a reasonable rate, calculated on a daily basis from the due date until the date of actual payment. Storage Chase Cross may also withhold delivery of Goods or suspend Services until outstanding sums are settled.
8. Storage Terms
Where the Services include storage of Goods:
a. Storage charges will accrue from the date the Goods are placed into the Storage Facility.
b. Storage is provided on the basis that Goods are securely packed and not perishable or hazardous.
c. The Customer must keep Storage Chase Cross informed of any changes to contact details.
d. Access to Goods in storage may require prior notice and may be subject to a reasonable administration fee.
e. Storage Chase Cross has a lien over the Goods for all unpaid charges and may, after giving appropriate notice, sell or otherwise dispose of the Goods to recover outstanding sums and reasonable costs, remitting any surplus to the Customer where required by law.
9. Cancellations and Postponements
9.1 Customer cancellations
The Customer may cancel or postpone a booking by providing written or electronic notice to Storage Chase Cross. Cancellation charges may apply, as set out below, unless stated otherwise in the booking confirmation:
a. More than seven days before the scheduled service date: typically no cancellation fee, save for any non-refundable deposit or third-party costs already incurred.
b. Between seven days and forty eight hours before the scheduled service date: a reasonable percentage of the quoted price may be charged to cover allocated resources and lost bookings.
c. Less than forty eight hours before the scheduled service date: up to the full quoted amount may be charged.
9.2 Storage cancellation
For ongoing storage, the Customer must give reasonable written notice, as specified in the storage agreement or invoice, to terminate the storage arrangement. Storage fees remain payable until the date the Goods are removed from storage.
9.3 Cancellations by Storage Chase Cross
Storage Chase Cross may cancel the Services if:
a. The Customer fails to pay required sums by the due date.
b. The Customer is in material breach of these Terms and Conditions.
c. Storage Chase Cross is unable to perform the Services due to circumstances beyond its reasonable control, such as severe weather, accidents, civil unrest, or legal restrictions.
In such cases, Storage Chase Cross will notify the Customer as soon as reasonably possible and, where appropriate, offer an alternative date or refund any prepaid sums for Services not provided, subject to any reasonable deductions for costs already incurred.
10. Delays and Access Issues
While Storage Chase Cross aims to adhere to agreed dates and times, such timings are estimates only and not guaranteed. The Customer accepts that delays may occur due to traffic, weather, accidents, or other events outside the control of Storage Chase Cross.
If the Customer or their representative is not present at the agreed time, or access to the premises or parking is not available, additional waiting time or reattendance charges may apply. Storage Chase Cross is not liable for loss or inconvenience caused by delays or access problems, except where directly and solely caused by its negligence.
11. Liability and Limitations
11.1 Duty of care
Storage Chase Cross will take reasonable care in handling, transporting, and storing the Goods. However, the Customer accepts that normal risks associated with removals and storage cannot be completely eliminated.
11.2 Exclusions of liability
Storage Chase Cross will not be liable for:
a. Loss or damage arising from the Customer's failure to pack Goods properly, unless packing services were provided by Storage Chase Cross.
b. Loss or damage to fragile items where no specific notice has been given and no special packing was requested.
c. Damage caused by inherent defect, deterioration, or fragility of the Goods.
d. Loss of data, software, or digital content.
e. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
f. Loss or damage arising from circumstances beyond its reasonable control, including but not limited to fire, flood, war, terrorism, industrial action, or governmental action.
11.3 Limitation of liability
Except in cases where liability cannot be limited by law, the total liability of Storage Chase Cross for loss of or damage to Goods, or for any other loss arising out of the Services, shall not exceed a reasonable and proportionate amount relative to the value of the Goods and the charges paid for the Services. The Customer is encouraged to arrange appropriate insurance cover for high value or particularly sensitive items.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
12. Claims and Complaints
If the Customer believes that loss of or damage to Goods has occurred, or has a complaint about the Services, they must notify Storage Chase Cross as soon as reasonably practicable, and in any event within a reasonable time after becoming aware of the issue. The Customer should provide full details, including photographs where possible, and retain any damaged items for inspection.
Failure to notify within a reasonable period may prejudice the ability of Storage Chase Cross to investigate and may affect the handling of any claim, except where such time limits are not enforceable under law.
13. Insurance
Storage Chase Cross may maintain insurance appropriate to its business operations. However, this does not relieve the Customer of the responsibility to arrange their own insurance cover for the full value of the Goods, especially in relation to removals, long term storage, and high value or delicate items. Any references to cover or insurance levels provided by Storage Chase Cross will be set out separately and do not extend beyond those stated terms.
14. Data Protection and Privacy
Storage Chase Cross collects and processes personal data in order to provide the Services, manage bookings, issue invoices, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection legislation. By using the Services, the Customer consents to the use of their personal information for these purposes. Storage Chase Cross will not sell personal data to third parties and will only share it where necessary to perform the Services or meet legal or regulatory requirements.
15. Subcontracting
Storage Chase Cross may use carefully selected subcontractors or agents to carry out all or part of the Services. Where subcontractors are used, Storage Chase Cross will remain responsible for the proper performance of the Services under the Agreement, subject to the limitations of liability set out in these Terms and Conditions.
16. Variation of Terms
Storage Chase Cross may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking confirmation will apply to that Agreement, unless a change is required by law or agreed in writing by both parties.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Chase Cross.
By placing a booking with Storage Chase Cross, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
